Terms & Conditions – Nustina

Overview
The website https://nustina.com (the “Site”) is operated by Nustina (“we”, “our”, “us”).
By accessing our Site and/or purchasing something from us, you agree to be bound by these Terms & Conditions (“Terms”), including any additional policies referenced herein or available by hyperlink (Privacy Policy, Returns & Exchanges Policy, etc.).

1. Online Store Terms

You confirm that you are of legal age in your country or region of residence and that you have given us your consent to allow any minors under your responsibility to use this Site.
You may not use our products for any illegal or unauthorised purpose, nor may you violate any applicable laws (including intellectual property laws). Any breach will result in immediate termination of our services.

2. General Conditions

We reserve the right to refuse service to anyone, for any reason, at any time.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Site or Service without our express written permission.

3. Accuracy, Completeness & Timeliness of Information

While we make every effort to ensure the information provided is accurate and up to date, we do not guarantee that all information on the Site is complete, accurate, or current. You use the content at your own risk.

4. Modifications to Service & Prices

Prices for our products are subject to change without notice.
We reserve the right to modify, suspend, or discontinue the Service (or any part of it) at any time, without liability to you or any third party.

5. Products & Availability

Some products may be available exclusively online and in limited quantities.
Descriptions, images, colours, and prices of products are subject to change without notice. Images are for illustrative purposes only.
Returns and exchanges are subject to our Returns & Exchanges Policy.

6. Orders, Billing & Account Information

We reserve the right to refuse or cancel any order you place with us (for example, in case of suspected fraud, product unavailability, or obvious errors).
You agree to provide current, complete, and accurate purchase and account information for all transactions. You are responsible for maintaining the confidentiality of your account details.

7. Payment

Accepted payment methods are displayed during checkout. Your order will only be confirmed once your payment has been authorised.
If payment is declined, the order will be automatically cancelled.

8. Delivery

Shipping options, delivery times, and applicable regions are displayed during checkout and/or on our “Delivery” page. Delivery times are estimates and may be subject to delays outside our control.
Risk transfers to you once the package is delivered to the address you provided. Please check your parcel upon receipt and notify the carrier and Nustina of any issues as soon as possible.

9. Right of Withdrawal (EU Consumers)

In accordance with Article L221-18 of the French Consumer Code, EU customers have 14 days from receipt of their order to exercise their right of withdrawal without providing any reason.
Unless stated otherwise, return shipping costs are your responsibility. Products must be returned unused, unwashed, unworn, with original packaging and tags intact.
Full details (return address, process, refund terms, exclusions for customised/personal items or hygiene reasons) are outlined in our Returns & Exchanges Policy.

10. Returns, Exchanges & Refunds

The conditions, timelines, and exclusions applicable are set out in our Returns & Exchanges Policy. Refunds will be processed using the original payment method, excluding original shipping costs (unless the return is due to our error).

11. Legal Warranties

You benefit from the legal guarantees of conformity and against hidden defects, as provided by applicable law.
In the event of proven non-conformity, we will offer a repair, replacement, or refund as appropriate.

12. Third-Party Tools & Services

We may provide access to third-party tools or integrations (payment, analytics, logistics). Your use of these tools is at your own risk and subject to the third parties’ terms.

13. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the content, security, or practices of these websites.

14. User Content & Submissions

When you submit reviews, comments, photos, or other content, you grant us a worldwide, non-exclusive, royalty-free licence to use, reproduce, publish, and display such content on our channels (website, email, social media).
We reserve the right to remove any content we consider inappropriate, unlawful, or contrary to these Terms.

15. Personal Data

Your personal data is processed in accordance with our Privacy Policy. Please refer to it for information on your rights (access, rectification, deletion, objection, portability) and how we handle cookies, analytics, and marketing communications.

16. Errors, Inaccuracies & Omissions

We reserve the right to correct any errors or omissions, update information, or cancel orders in the event of obvious errors (e.g., price, availability), including after an order has been placed.

17. Prohibited Uses

You may not use the Site:

• for any unlawful, fraudulent, defamatory, discriminatory, or malicious purposes;

• to attempt to breach security or interfere with the Site (malware, scraping, bypassing protections);

• to infringe intellectual property or privacy rights.

18. Disclaimer of Warranties & Limitation of Liability

The Site, its content, and services are provided “as is” and “as available”.
We do not warrant that the Site will be error-free, secure, or uninterrupted.
To the fullest extent permitted by law, Nustina shall not be liable for any indirect, incidental, or consequential damages (including loss of profits, data, or opportunity) arising from the use of, or inability to use, the Site.

19. Indemnification

You agree to indemnify and hold harmless Nustina from any claim or demand (including reasonable legal fees) arising from your breach of these Terms or of any applicable law.

20. Severability

If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision shall be deemed severed without affecting the validity and enforceability of the remaining provisions.

21. Termination

These Terms remain in effect until terminated by you or us.
We may suspend or terminate your access to the Site if you fail to comply with these Terms.

22. Entire Agreement

These Terms, together with any referenced policies, constitute the entire agreement between you and Nustina regarding the use of the Site and the sale of our products.

23. Governing Law & Jurisdiction

These Terms are governed by French law.
In the event of a dispute, jurisdiction shall be vested in the competent French courts, subject to any mandatory legal provisions that may apply in your country of residence.

24. Email & SMS Marketing

By opting in to our marketing communications, you agree to receive recurring messages (order updates, abandoned cart reminders, promotional offers). You may opt out at any time (unsubscribe link in emails or by replying STOP to SMS). Standard carrier rates may apply.

25. Changes to Terms

We reserve the right to update or modify these Terms at any time. Changes take effect immediately upon being posted on the Site. It is your responsibility to review them regularly.

26. Contact Us

If you have any questions about these Terms or your order, you can contact us:
📧 contact@nustina.com